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Return & Refund Policy

This Return & Refund Policy explains how returns, exchanges, and refunds are handled when you purchase from Massage Chair LLC. Our goal is to provide clear information so you know what to expect if you need to request a return.

1. Return Eligibility

We understand that sometimes a product may not be the right fit. In certain cases, you may be able to request a return, subject to the conditions below.

  • You may request a return within 30 days of delivery.
  • The item must be unused and in its original condition.
  • All original accessories, manuals, and packaging must be included.
  • The product must show no signs of misuse, damage, or unauthorized modification.
  • The item must not have been assembled or altered in a way that prevents resale.

Proof of purchase or your order number may be required to process a return request.

2. Non-Returnable Items

Certain products may not be eligible for return. Returns may not be accepted for:

  • Products that have been used beyond normal inspection.
  • Items that are damaged after delivery due to misuse, improper handling, or neglect.
  • Products missing original parts, accessories, or packaging.
  • Personalized or custom-made products, if applicable.

If you are unsure whether your product is eligible for return, please contact our support team before submitting a request.

3. Return Process

To help ensure that returns are handled smoothly, please follow the steps below before sending any product back to us:

  • Contact our customer support team to request a return and provide your order details.
  • Receive return instructions, including any required authorization or return labels, if applicable.
  • Securely package the item, including all original accessories, manuals, and packaging materials.
  • Ship the product to the return address provided by our customer support team.
  • Wait for our team to receive and inspect the returned item.

We may decline a return if the product does not meet the eligibility requirements described in this policy.

4. Refund Process

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Once we have received and inspected your returned product, we will let you know whether your refund has been approved.

  • You will be notified by email of the approval or denial of your refund.
  • Approved refunds are typically issued to the original payment method used for the purchase.
  • The time it takes for the refund to appear on your account may vary depending on your financial institution or payment provider.

We do not guarantee an exact refund processing timeframe, as this can depend on external payment and banking systems.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact our customer support team within 48 hours of delivery so we can review the issue.

When you contact us, please include your order number and clear photos of the product, the shipping box, and any visible damage. This information helps us work with the carrier or supplier to investigate and resolve the problem as quickly as possible.

6. Exchanges

In some cases, exchanges may be available, depending on product availability and the condition of the returned item.

If you are interested in an exchange, please contact our customer support team. We will review your request and let you know what options are available based on current stock and policy guidelines.

7. Return Shipping

Return shipping responsibilities may vary depending on the reason for the return and any applicable consumer protection laws.

Details about who is responsible for return shipping costs, and whether any shipping fees are refundable, will be explained by our support team when you request a return. We do not promise free return shipping unless it is specifically stated for your order or promotion.

8. Cancellations

Orders may sometimes be cancelled before they are shipped. If you wish to cancel an order, please contact us as soon as possible with your order details.

Once an order has been shipped, it can no longer be cancelled and the terms of this Return & Refund Policy will apply instead.

9. Contact Information

If you have questions about this Return & Refund Policy or need help with a specific order, you can contact us using the details below:

Massage Chair LLC
1209 Mountain Road Pl NE
Ste N
Albuquerque, NM 87110
United States

Email: support@massagechairsshop.com
Phone: +1 (312) 462-1273

Need Help With a Return?

If you have any questions about returns, exchanges, or refunds, our support team is here to help. Please reach out and we’ll do our best to provide clear, timely information about your options.

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