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Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Massage Chair LLC. Our goal is to provide clear information so you know what to expect once your order has been placed.

1. Order Processing

We work to process orders as quickly and efficiently as possible while maintaining accurate handling and packaging.

  • Orders are typically processed within 1–3 business days after payment has been confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During promotional events, peak seasons, or holidays, order processing times may be slightly longer.

2. Shipping Time

Once your order has been processed and dispatched, standard delivery generally takes between 3–14 business days. Actual delivery times may vary based on your delivery address, carrier availability, weather conditions, and other factors beyond our reasonable control. Any delivery timeframes provided at checkout or in order communications are estimates and are not guaranteed delivery dates.

3. Shipping Confirmation

After your order has been dispatched, you will receive a shipping confirmation email with key details about your shipment.

  • Order confirmation details.
  • Tracking number, when available.
  • Carrier information.
  • Links or instructions to view shipment updates, when provided by the carrier.

4. Shipping Destinations

Massage Chair LLC currently ships orders throughout the United States. If additional shipping destinations become available in the future, they will be clearly displayed during checkout or noted on our website.

5. Shipping Costs

Any applicable shipping costs are calculated and displayed during checkout before you complete your purchase. Shipping fees may vary based on the products in your cart, delivery address, and selected shipping options. If promotional free shipping or discounted shipping is available, it will be clearly indicated on the website or during checkout, along with any applicable terms or minimum purchase requirements.

6. Delivery Information

To help ensure a smooth delivery, please review your shipping details carefully before placing your order.

  • Make sure your shipping address is complete and accurate, including apartment, suite, or unit numbers where applicable.
  • Provide a valid phone number and email address so the carrier or our team can contact you if needed.

Massage Chair LLC is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses, carrier delays, severe weather, natural disasters, or other circumstances outside our reasonable control.

7. Damaged or Lost Shipments

If your shipment arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible so we can review the situation. When contacting us about a damaged shipment, please include your order number and clear photos of the product and packaging, if available. This information helps us work with the carrier to investigate and resolve the issue.

8. Order Tracking

You can use the tracking information provided in your shipping confirmation email to monitor the status of your shipment. Tracking updates are provided by the shipping carrier and may take some time to appear after your order has been dispatched. If you have questions about your tracking information, you can contact our support team for assistance.

9. Contact Information

If you have any questions about this Shipping Policy or need help with an existing order, you can contact us using the details below:

Massage Chair LLC
1209 Mountain Road Pl NE
Ste N
Albuquerque, NM 87110
United States

Email: support@massagechairsshop.com
Phone: +1 (312) 462-1273

Need Assistance With Your Order?

If you have any questions about shipping, delivery, or tracking, our support team is here to help. Please reach out and we’ll do our best to provide clear, timely information about your order.

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